Dubai Customs Wins Customs Authority of the Year 2025 Award

Dubai Customs has won the Customs Authority of the Year 2025 Award at the TLME Achievement Awards held at the Millennium Lakeview Hotel in Dubai Investments Park, Dubai. Well-known Dubai TV personality, Katie Jensen was MC for the Awards evening.

Dubai Customs exemplifies global excellence in customs administration, making it a deserving recipient of the Customs Authority of the Year Award.

Pioneering digital initiatives like the "Cargo Status Tracking" and the "Post Audit Robotic Process Automation (PCA-RPA)" have streamlined operations, enhancing trade facilitation.

Dubai Customs' dedication to innovation is also evident through its Cross-Border E-Commerce project.

Beyond operational achievements, Dubai Customs actively combats counterfeit goods, handling over 15 million counterfeit items valued at approximately AED 73.4 million in 2023.

Its commitment to customer satisfaction is reflected in a 91.8% score on the Dubai Government’s Customer Happiness Index.

Dubai Customs is well-known for its commitment to outstanding service and institutional agility. Demonstrating innovation, Dubai Customs developed over 6,000 ideas during UAE Innovates 2024, showcasing its dedication to continuous improvement.

Its focus on inclusivity is evident through initiatives empowering people of determination, ensuring a disability-friendly workplace.

Through technological advancement, strategic foresight, and unwavering dedication to excellence, Dubai Customs sets a benchmark in customs administration, justifying its recognition as the Customs Authority of the Year.

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