FourKites Launches New Customer Community Programs
Leading real-time supply chain visibility platform FourKites® has announced three new programs designed specifically to help companies improve their supply chain performance and accelerate time to value with real-time visibility technology.
The community-focused programs, which are free to all FourKites customers and carriers, and will impact tens of thousands of users worldwide, focus on three areas:
Connect & Collaborate: Over 100 groups and dedicated discussions, focused on various supply chain management topics and vertical industry-specific issues, where customers can ask questions, share best practices and network with other supply chain leaders.
Learn & Grow: Includes a new FourKites Academy, which offers training and tools on a variety of topics, from “How to run a Carrier Management Program” to “How to Drive Change within your Organization”, and Tip of the Week posts in Community forums to help users maximize the value of particular features in the FourKites platform.
Innovate & Explore: “Show Me How” sessions with live demos and best practices from FourKites product experts and customer super-users, giving them the ability to suggest and vote on new platform features.
“The Show Me How sessions are a great opportunity to maximize our value with the FourKites platform,” said Lauren LaMere, Logistics Analyst, Global Supply Chain at Ecolab.
“I get to learn from and share feedback directly with the FourKites product team and other users. These sessions give us the tools to quickly scale FourKites within our organization and drive results faster than ever.”
These latest enhancements come on the heels of the company’s recent announcement of its new user interface features, which make FourKites the first solution to deliver end-to-end supply chain visibility in a single platform.
FourKites’ leading community of global shippers, brokers and 3PLs have long been active contributors and co-innovators in FourKites’ solutions and product roadmap.
FourKites’ Innovation Partner program was designed to accelerate customer-driven innovation and shape the future of digital supply chains.
FourKites’ Community has grown by nearly 40% in the past year. In addition, 90% of FourKites customers are active contributors to the company’s IdeaExchange, where they can propose new features and product enhancements that directly address their most pressing supply chain issues.
Visibility 2022 will see 700 supply chain executives from world-leading brands unite to share best practices on supply chain automation and how to build resilient supply chains of the future. The event will be held on September 29 at the Fairmont Chicago, Millennium Park.