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Real-time analytics and status updates allow customers to make better-informed decisions on services
Khalifa Industrial Zone Abu Dhabi (KIZAD), a subsidiary of Abu Dhabi Ports, has announced that it has successfully brought online a new set of services which will enable customers to avail of more of its services from anywhere in the world.
The move has been made in collaboration with Maqta Gateway, developer and operator of the first Port Community System in the UAE, and a wholly-owned subsidiary of Abu Dhabi Ports.
The rollout brings the total number of KIZAD digital services to 84, which are available to customers through the online portal.
In addition to the existing services, online payments; submission and processing of free zone applications; visa and ID card services; entry permits; establishment cards; and notarisation and attestation services can now be applied for and transacted through the system, without the need for customers to physically visit the KIZAD Customer Service Centre or present hard copies of documents.
Moreover, the system is mobile responsive and equipped with advanced features including SMS notifications, real-time updates to enhance customer experience.
Mohamed Ghareeb, Vice President of Service Delivery, IZ, KIZAD said: “The convenience of our customers has always been a top priority for KIZAD. Rolling out this new set of services means that our customers now have a broader set of services which they can avail online, from a place of their convenience and a time of their choosing.
“Through the digital services, customers can make informed decisions based on real-time analytics, and get up to the minute updates on their service requests.
"As we continue to bring more services online, the digital submission of documents also means that we are well on our way to completely paperless transactions in the future.”