APM Terminals Mumbai Set to Improve Services with Major TOS Upgrade
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APM Terminals Mumbai Set to Improve Services with Major TOS Upgrade

Updated Navis N4 opens doors to a host of improved customer interfaces

TLME News Service

APM Terminals Mumbai joins the league of tech-savy terminals with successful implementation of its standard Terminal Operating System (TOS) Navis N4.

Navis N4 is the leading and most widely used terminal operating system globally and has been selected as the global standard for APM Terminals.

Its implementation at the APM Terminals Mumbai, also known as Gateway Terminals India (GTI), has been carried out with the support of the company’s global in-house implementation team and with minimal impact on customer operations.

Located in the Nhava Sheva's Jawaharlal Nehru Port, just across the bay of Mumbai, APM Terminals Mumbai is India's busiest container terminal handling facility, handling a more than 2 million TEUs annually in 2018 and 2019.

Patrick Heilig, responsible for the global TOS implementation team said: “Adopting a standardised TOS globally brings numerous long-term advantages. It enables the sharing of best practises for improved efficiency.

"The development of in-house expertise that understands our customers and our business; centralised monitoring and support; and faster, cost-effective global development of front-end applications for customers.”

Having its own in-house TOS implementation team is unique in the industry, allowing learnings from each implementation to be passed onto the next. With the global TOS team located around the world in different time zones, it is also able to offer support 24 hours per day.

APM Terminals Introduces APIs to Quickly Leverage Terminal Data

The implementation of Navis N4 also opens the doors to a host of improved customer interfaces that will be rolled out on APM Terminals Mumbai.

These include Track & Trace, with the potential for customers to save containers and set email alerts for containers.

It also makes live Truck Turn Times available on the website, to assist customers with planning container pick-ups and drop-offs. APM Terminals Mumbai will now also be able to share its terminals data at container level, via the company’s API products – which provide live information feeds to customers who, for example, operate a transport management system.

Girish Aggarwal, COO APM Terminals Mumbai added: “We are constantly striving towards improving our customer’s experience as they engage with the terminal and we see N4 as an effective tool to enable a host of features.

"This should help us provide significant enhancements in the interactive tools for the customers while helping us drive efficiencies”.

The TOS will now be part of an advanced, global application monitoring solution which is being rolled out across all of the company’s terminals. It is capable of spotting issues with performance before they start to negatively impact operations.

Instead of simply monitoring isolated points, the solution monitors end-to-end performance – including code, application architecture, servers, disk space, databases, user endpoints and more.

The data is fed into one central dashboard, which is monitored 24/7 by the Maersk global Command & Control Centre in the UK and the GC3 support team.

David Pickup, APM Terminals Global Capability Manager said: “The dashboard operates using a simple traffic light system. Green means that no issues are detected. Amber flags have the potential to impact the business. Our goal is to fix these before they turn to red flags.

"Red flags indicate that the issue is probably already impacting our operations. This new solution enables us to identify any issues before the end user even notices that something isn’t working as it should.”

Read More: COVID-19 Brings Unexpected Gains to APM Terminals’ Global TOS Roll-Out

Transport and Logistics ME