UPS Launches 'UPS Forwarding Hub' to Digitize Customer Engagement
Smart Logistics

UPS Launches 'UPS Forwarding Hub' to Digitize Customer Engagement

Allows customers to manage all UPS global freight from a single hub

TLME News Service

UPS debuted its UPS® Forwarding Hub, a digital tool that allows customers to manage their UPS Global Freight Forwarding Air & Ocean freight from a single hub.

It features a modern design and simple navigation that enables customers to manage their freight shipments from end to end. For example, customers can use the highly interactive dashboard to retrieve price quotes, book and track shipments and chat with customer support.

Another UPS innovation designed to streamline the importation of international shipments is the newly launched UPS Customs Brokerage Portal.

Designed for importers, the portal analyzes brokerage data to provide customers with insights that can help improve their day-to-day operations, manage compliance and help them with the strategic direction of their brokerage department.

The portal also can help speed import clearance and help customers identify issues early, avoid unnecessary penalties and take advantage of cost-savings opportunities.

The portal allows customers to communicate directly with customs brokers to resolve issues, answer questions and upload documentation through a case management system that time stamps and saves information to comply with compliance regulations.

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This level of advanced data analytics will become even more robust in time, enabling UPS customers to reap more benefits.

UPS is one of the world’s largest customs brokers with more than 80 years of experience and more than 400 import and export clearance locations. Digitizing the company’s insights and best practices is a critical step toward becoming the global preferred broker.

Furthermore, the UPS Supply Chain Symphony™ Portal, to be available later this year, will provide end-to-end visibility into customers’ supply chains.

Symphony collects, manages, and integrates customers’ supply chain data from UPS systems, giving them enhanced control with almost real-time visibility. Customers will be able to monitor their supply chains from a single sign-on and understand their data quicker, knowing it comes from one single source of truth.

Nick Costides, president of UPS Information Technology said: “As we help our customers through these unprecedented times, managing large amount of data across supply chain nodes becomes more important.

“UPS continues to invest in technologies that underpin the company’s global smart logistics network, and tools like these help businesses improve their customer experience and greatly help with the digital transformations that many of our customers are accelerating now.”

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