FedEx Launches AI Education and Literacy Program for Global Workforce

In a major move to future-proof its global workforce, FedEx has announced the launch of a companywide Artificial Intelligence education initiative, developed in partnership with Accenture.

The new program - rolled out across all regions - is built to cultivate AI fluency among FedEx's half-a-million employees and equip them with the skills to leverage AI tools responsibly and effectively within their day-to-day roles.

FedEx described the effort as a crucial part of its ongoing multi-year transformation plan. The company has already begun integrating AI-powered solutions into areas such as supply-chain planning, logistics routing, and business operations.

Human-centric AI Transformation

With the new education program, FedEx aims to ensure that its human workforce remains at the center of this transformation.

Raj Subramaniam, president and CEO, FedEx Corporation said: “The future of business is being shaped by data and AI more than ever before. As FedEx continues its evolution into an AI-powered enterprise, our people remain at the heart of everything we do.

Supply Chains Enter a New Era as Agentic AI Moves from Concept to Core

"We’re investing in AI education tools to help our team members grow their skills; support safer, smarter work; and unlock new opportunities across the business.”

Under their partnership, Accenture will deploy its AI-native learning platform known as LearnVantage to design and deliver customized training modules. The modules will offer personalized, role-based training paths that take into account employees’ current responsibilities and career trajectories. Training will include scalable, interactive live sessions along with skills recognition certifications.

The program is structured around building a shared understanding of AI across the organization. Employees - regardless of their position - will be trained to apply AI within their functional areas. In addition, leaders and managers will receive guidance on embedding AI into team workflows and cross-functional processes.

According to Vishal Talwar, FedEx’s Chief Digital and Information Officer, the program will offer “AI certifications and mastery opportunities” to help employees grow in their careers.

Julie Sweet, Chair and CEO of Accenture said: “We are excited to partner with FedEx to deliver role-based training that enables its employees to use AI responsibly, discover new ways of working, and confidently drive transformational change.” The aim is not merely adoption of new tools, but building confidence among staff to drive meaningful change.

Role-based Approach

Industry analysts view this move as a growing trend among large multinational firms, especially those in logistics and supply chain - sectors where AI adoption is accelerating.

The role-based approach is key, allowing employees in non-technical roles to understand AI’s potential without needing to become data scientists.

By offering widespread AI training, FedEx is positioning itself to better harness AI for enhanced operational efficiency, predictive analytics, and improved decision-making. Experts say such training becomes critical when AI tools pervade multiple operations: without employee literacy, organizations risk underutilizing or misapplying the technology.

Within FedEx, executives hope the program will foster a culture of continuous learning and agility. As teams across regions complete training, the company expects to see increasing adoption of AI-driven systems - from inventory management and route optimization to customer service and predictive maintenance.

Getting Ready for an AI-driven World

Critically, FedEx is also emphasizing responsible AI use. Through the program, team members will learn not only how to use AI tools, but also when and where automation is appropriate - and where human judgment remains essential. The shared, organization-wide familiarity with AI is designed to support transparency, consistency, and ethical deployment of AI across a complex global operation.

As global supply chains become more complex and unpredictable, the ability to deploy smart, AI-powered solutions may determine how effectively companies can respond to disruption.

By investing in broad-based AI education, FedEx is signaling its readiness to meet those challenges and to empower its workforce - not just with tools, but with the knowledge and confidence to lead in an AI-driven world.

Read More: DHL Supply Chain Integrates Agentic AI Into New Global Operational Model