Airline ramping up services for hassle-free arrivals
Travel is expected to reach an all-time high in the upcoming weeks for Emirates, as the airline expects yet another busy period with travellers flocking into Dubai after the summer holidays and Eid breaks.
Excluding transit passengers, over 500,000 people are expected to arrive into Dubai from 20 August until the beginning of September.
Mohammed Mattar, Divisional Senior Vice President, Emirates Airport Services said: “With another record breaking period coming up when it comes to passenger arrivals, we want to ensure that Emirates customers coming back to Dubai have the best experience possible starting from disembarkation through to every touchpoint and have positioned extra resources to ensure a speedy arrival journey.”
Emirates has a number of services and initiatives in place to ensure stress-free movement from gate to arrivals, eliminating potential bottlenecks and cutting wait-times for passengers to complete their formalities.
After disembarkation, passengers with restricted mobility can book wheelchair assistance from the aircraft to the terminal entrance.
For families, baby strollers are available on arrivals for their convenience at every Emirates gate, placed in special cupboards so that customers can quickly identify them. Buggies are also available to customers upon request.
Emirates customers can expect reduced processing times at immigration counters when using smart gates, by simply using their Emirates ID or passport.
They can ‘clear’ immigration in seconds without human intervention or the need for a physical passport return stamp.
Close to 500,000 bags will be processed during this period and extra resources are being deployed to ensure smooth baggage flows.
Emirates passengers are informed about their designated baggage carousel prior to landing on their personal ice screens, so they can proceed and collect their bags with ease.
Emirates also offers a Home Delivery service where luggage is retrieved, cleared at customs and delivered to customers for a hassle free arrival experience.
First and Business Class passengers arriving in Dubai can quickly access Emirates’ complimentary Chauffer Drive service upon clearing customs, and Economy Class passengers can use the efficient Dubai Taxi services which conveniently await them.
Passengers can also access the Dubai metro directly from the arrivals area of Terminal 3. Services conveniently run every 10 minutes from 5am to midnight on (Saturday to Thursday) and 10am to 1am on Friday.