Providing travellers with confidence and peace of mind
dnata has taken several measures to ensure the safety and wellbeing of employees and passengers and provide travellers with confidence and peace of mind when they fly to and from Dubai International airport (DXB).
dnata has run disinfection programmes, introduced new personal protective measures, and further improved aircraft cleaning services to safeguard its skilled staff and deliver world-class safety for its airline partners and their passengers.
Steve Allen, Divisional Senior Vice President, UAE Airport Operations and Travel, dnata, said: “The impact of COVID-19 on the aviation, travel and tourism industries has been rapid and significant. We are all in this together and can only overcome the challenges if we join forces with our partners and put the health and safety of people at the heart of everything we do.
In May, dnata completed a mass disinfection programme of all ground support equipment (GSE) to protect its employees and customers’ passengers.
More than 11,500 pieces of GSE including busses, passenger steps, baggage dollies, and pushback tractors were disinfected at the two Dubai airports. A bowser spray unit and handheld sanitation units were used.
In addition to the disinfection of its equipment and facilities, dnata has supplied employees with Personal Protective Equipment (PPE), including face masks and hand sanitizers.
dnata has also worked closely with Dubai Airports to maximise safety for passengers throughout their airport journey, from check-in to boarding. Check-in desks at the airport have been installed with protective barriers, and waiting areas have been modified to help passengers observe social distancing.
The boarding process is facilitated by dnata’s boarding agents who wear the required PPE and ensure that passengers board in small numbers. Boarding gates are deep cleaned and disinfected after the boarding of every flight.
Furthermore, dnata has enhanced its aircraft cabin cleaning services. The process involves extensive cleaning with a stronger disinfectant, and includes a comprehensive wipedown of all surfaces – from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin to lavatories, galleys and crew rest areas.
A dedicated quality team and shift managers oversee the cleaning on the majority of flights.