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dnata Continues to Drive Innovation in Dubai  
Air Transport

dnata Continues to Drive Innovation in Dubai  

New Resource Management System to go live in June

dnata continues to drive innovation in the Middle East aviation industry by launching a new resource management system in Dubai.

The new system, which includes a leading-edge software platform and advanced analytic tools, will help the company optimise operations and efficiently manage its 20,000 employees and resources at Dubai International Airport (DXB) and Dubai World Central (DWC).

The implementation of dnata’s new resource management system is expected to significantly enhance operational efficiency, improve employee productivity and support better on-time performance.

The new platform will also allow dnata to apply further innovative technologies in its operations, including artificial intelligence-driven solutions and autonomous vehicles, in the next years.

The new system will be gradually implemented across dnata’s ground handling and cargo operations from June 2019.

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The technology will be provided by INFORM, a leading supplier of resource management systems for ground operations.

Steve Allen, Divisional Senior Vice President, UAE Airport Operations, dnata, said: “Innovation is at the heart of dnata and is key to deliver the next generation airport experience in Dubai.

“Our new, cutting-edge resource management system will enable us to plan and manage the world’s largest ground handling operations at a level never seen before in the industry.

“The new system will also improve efficiency across our operations, which will benefit all dnata stakeholders, including our customers, suppliers, employees, as well as Dubai passengers.

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“We continue to invest in our people, processes and technology to ensure the best possible service for our airline customers and their passengers.”

Thomas Schmidt, Director, Airport Systems, INFORM, said: “For over 20 years, we have worked closely with dnata and supported the successful growth of its ground operations at Dubai International Airport.

dnata Continues to Drive Innovation in Dubai  

“We are proud of this long-term relationship. With this project we will provide dnata with the latest technology and an expert, Dubai-based team.“

dnata’s most recent initiatives in Dubai include the opening of new, state-of-the-art facilities (customer service centre, an integrated cargo control centre, and a cargo warehouse).

Other programmes include the recycling of dnata’s ground services equipment (GSE), the conversion of its diesel-powered forklifts to electric, and the introduction of a cloud-based software platform for customers.

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