In keeping with its commitment to ‘deliver as promised’ to customers, Emirates SkyCargo has reinforced its service standards using the Cargo iQ framework and achieved a number of significant milestones in the process.
The air cargo carrier announced that it has monitored nearly 823,000 shipments using Cargo iQ guidelines in the first six months since it received certification.
According to data published by Cargo iQ, Emirates SkyCargo is one of the largest air cargo carriers for the total number of shipments tracked using Cargo iQ metrics and the carrier has regularly achieved an exceptional on-time delivery rate for cargo.
Henrik Ambak, Emirates Senior Vice President, Cargo Operations Worldwide, said: “For Emirates SkyCargo, Cargo iQ is important to deliver better value to our customers by delivering their shipments at the committed time.
“The Cargo iQ paradigm is also transforming the way we interact with service providers including Ground Handlers and Road Feeder Service partners by bringing increased transparency, control and focus on quality of service into the shipment process.”
Through its Cargo Operations Command Centre (COCC), Emirates SkyCargo uses live Cargo iQ data to follow the progress of shipments against predetermined key milestones from acceptance to delivery.
COCC staff pre-emptively identify shipments that are running behind schedule and take corrective measures to get them back on track.
This enables Emirates SkyCargo to meet scheduled milestones and make the shipment available to the customer at destination on time.
Currently cargo from 103 stations and over 9,000 trade lanes in Emirates SkyCargo’s global network are part of the Cargo iQ Partner stations initiative.
By early 2019, most of the air cargo carrier’s over 160 stations and trade lanes across six continents will be brought under Cargo iQ processes.
In order to facilitate oversight over a large global network, the COCC operates on a 24/7 basis and is manned by trained and qualified staff.