UAE Leads the Way in Electronic & Mobile Services

The UAE has topped the rankings of Arab states in the Government Electronic and Mobile Services (GEMS) Maturity Index, according to a report issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).

The GEMS Maturity Index is a measuring tool in achieving transition to digital services.

Director General of the UAE Telecommunications Regulatory Authority (TRA) Hamad Obaid Al Mansoori said: "Smart and advanced services are the key to customer happiness, therefore, we develop our government services in the UAE, inspired by the directives of our wise leadership, which emphasise on people as the goal and aim of the overall process of digital transformation.

"Achieving the first position in GEMS Maturity Index is the result of the collective efforts of the UAE Government towards full digital transformation.

“We work as one team in federal and local governments and we have a unified work mechanism, namely the Executive team of Online Services Indicator, which aims to enhance the country’s progress in government services provided through all available channels.”

The UAE has pushed forth with plans to be a truly digitalised state, rendering it easy and seamless to trade.

The ESCWA report highlights the UAE’s leadership in all pillars of the indicator, and according to the report, the availability of services in the country reached 90%.

As for the access to services, the report showed that 80% of the UAE population have access to services.

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