Fines and settlements move online.
The Commercial Compliance & Consumer Protection (CCCP) Sector in Dubai Economy has launched a new e-services package for traders and customers.
The new service will enable traders to submit an objection request to violations issued on commercial licences, enquire about fines and settle them, and obtain the list of inspection reports relating to their business, all online.
Customers can access the new services from anywhere through the consumer rights website (https://consumerrights.ae) without having to visit visit service centres.
CCCP developed the services in line with the directives of the Government. Abdullah Al Kaabi, Director of Development and Follow-up in CCCP, emphasised the role of the Sector, and Dubai Economy in general, in supporting traders and consumers.
CCCP has supported the business community and the public significantly to comply with the precautionary measures implemented following COVID-19.
As part of its Covid-19 response Sector pressed its advanced electronic systems into service, contributing to the remarkable success of the remote work system in the emirate.
Consumer complaints relating to price increases should be submitted through the Price.ded.ae portal.
CCCP is also analysing the current situation to gather feedback from all concerned and monitoring the customer journey in Dubai identify and implement the best solutions for customers and employees.
Dubai Economy also invites consumers and traders feedback along with complaints.
CCCP recently announced expanding its consumer rights services to free zones in the emirate of Dubai.