Passengers Report 75% Satisfaction Rate at Saudi Airports in November

Saudi Arabia’s General Authority of Civil Aviation (GACA) has announced passenger satisfaction levels of up to 75% at its three major airports for the month of November 2019.

More than 700,000 passengers participated in the survey across King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammed bin Abdulaziz International Airport in Madinah.

In recent months, better service levels have have improved passengers’ satisfaction percentages with 75% also recorded in the month of October.

King Abdulaziz International Airport in Jeddah continued its rise in the satisfaction rate during the past months, reaching 68% in November, which amounted to a growth rate of 4% compared to October.

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King Khalid International in Riyadh and King Fahd International Airport in Dammam recorded a small decrease in the percentage of satisfaction level from October.

King Khalid International Airport in Riyadh recorded a percentage rate 79% during the month of November, while King Fahd International Airport in Dammam recorded a 76% rating.

Meanwhile, Prince Mohammed bin Abdulaziz International Airport in Medinah recorded a solid 79% during the month of November.

It is worth mentioning that GACA represented by the General Administration for Quality and Customer Protection, regularly conducts airport field trips.

The aim is to assess the current level of services, while work is ongoing to develop and improve those services all in line with the objectives of the Kingdom’s vision 2030.

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